The agent who answered the phone was polite and courteous. She was also able to handle most of my questions. There were a few things she needed to put me on hold for, but overall she had the most important information available. However, there were times when she obviously did not know what I was inquiring about, a small cause for concern if she is the front line customer service agent.
The company offers a flat fee of $23 per player for all services, including casino (no live casino play is available). When I asked about an Internet only package, the agent informed that is not generally what they do, but I could talk to a manager who may or may not offer a custom package for Internet only players.
When I asked about poker action, she put me on hold and when she returned, read off a list of casino card games. When I told her I meant real poker, she again named other card games in the casino. I was finally able to explain to her that I meant a poker room, as in hold'em and stud, and she told me they did not have this available at this time.
The company uses BLR software for its casino action, but the agent told me they have their own software for the sportsbook. She could not offer any further information when pressed about the platform. Honestly, I do not think she had any idea what I was asking about.
One benefit we did like about the site was the fact that every customer gets a customer URL and 800 number for their players. I asked about a common site if I did not want a URL and was told it simply is not an option. They believe this is the most secure way of doing business.
Something else unique is the company only requires a $300 deposit and bills weekly. For instance, your week will close out on Sunday, you will be billed on Monday, and payment must be received by Thursday of the same week. It is a bit different from most companies in that you do not have to have a massive balance on hand other than the initial deposit. However, they do only accept Western Union, which may be inconvenient for some bookies.
Our overall impression on IDSCA is about the middle of the pack. The company does have some nice features, but it is quite expensive. Another concern is the lack of complete knowledge the agent on the phone expressed. While it was great to call in and have the salesperson answer the phone, they need to be better versed in what the company actually offers. I believe there are better alternatives out there, especially at this price.
Private Website: No
Live Dealers: No
HTTPS sites: No
Email: Not listed.